Frequently Asked Questions (FAQ)

Yes, all our diagnostic tests are performed completely non-invasively. We use advanced acoustic methods (geophone), tracer gas (a mixture of hydrogen and nitrogen), and professional thermal imaging.

Thanks to this, we are usually able to precisely locate a leak under the floor or in the walls without having to break half the house. In most cases, drilling is limited to one indicated point (usually the size of one or two tiles), which allows for efficient and least invasive fault repair.

Yes. We work closely with trusted companies specializing in professional post-flood drying. We assist in quickly organizing equipment and starting the drying process for walls and floors, minimizing the risk of mold and fungi.

Drying costs, just like the leak detection costs, can be fully covered by your insurance policy.

In the vast majority of cases, yes. Standard home insurance policies (under flood risk or the 'fault finding clause') fully cover the costs of professional leak detection.

Upon completing our work, we prepare complete technical documentation (official report describing the fault, indicating the location, research methods, and diagnostic photos) and issue a VAT invoice. These documents serve as a ready basis for claiming a full refund from the insurer.

Usually, the entire diagnostic process and precise pinpointing of the leak takes us from 1 to 3 hours on site. The exact time depends on the size of the building, the complexity of water installations, and the nature of the leak itself (micro-leaks require more time and higher test pressures).

We always carry all necessary diagnostic equipment (manometers, compressors, gas cylinders, geophones, thermal imaging cameras, and endoscopes) in one vehicle, allowing us to locate the fault during the first visit in over 95% of cases.

We perform comprehensive leak tests for every type of installation in residential and commercial buildings:

• Domestic water installations (hot water and cold water)

• Central heating installations (C.H. — both radiators and hydronic underfloor heating)

• Sewage lines and risers (using specialized inspection cameras and UV dyes)

• Testing the waterproofing of terraces, balconies, and flat roofs using dye tests.

To ensure smooth and quick diagnostics, please take care of a few details before our arrival:

1. **Access to installations**: Please clear the area and provide easy access to the main water shut-off valves, heating manifolds, water meter, and boiler.

2. **Turn off heating**: For suspected underfloor or central heating leaks, we recommend turning off the heating 1-2 hours before our visit. This cools the floor, which is essential to get a clear thermal image once the system is restarted.

3. **Availability**: Please ensure a decision-maker is present who knows the installation's history and can point out where the first signs of moisture appeared.

In many cases, yes. If the location allows and the damage is pinpoint (e.g. cracked fitting, small leak in a copper, welded pipe, or heating circuit), we try to repair the fault immediately after locating it. Note that repair is an additional service and depends on technical conditions and accessibility.

For complex failures requiring major installation modernization, we provide detailed guidelines and recommend trusted local plumbers.

There are several warning signs to look out for:

1. **Pressure drop in the boiler**: If you have to regularly refill the heating system with water, there is likely a leak.

2. **Water meter movement**: Close all taps, turn off the washing machine and dishwasher, and then check the meter dial. If the indicator is still moving or digits increase, water is escaping uncontrollably.

3. **Moisture and musty smell**: Spots on walls or ceilings, peeling wallpaper, bubbling paint, and a distinct damp smell are clear warning signs.

4. **Noise in pipes**: A quiet, steady hissing sound of water heard at night when no one is using the installation often means a cracked pipe.

Yes, we also locate leaks on outdoor installations, such as water connections to buildings, garden irrigation systems, or pipes running under paving stones or lawns. We use advanced tracer gas methods and geophone listening for this.

Keep in mind that outdoor diagnostics heavily depend on weather conditions (e.g. heavy rain or strong winds can hinder measurements) and the depth of the pipes.

Quick and thoughtful action minimizes losses and facilitates the compensation procedure:

1. **Close the main valve**: Shut off the water supply to the building or apartment (usually near the water meter).

2. **Turn off electrical devices**: If water is flooding sockets or wires, safely disconnect the power at the fuse box.

3. **Document the damage**: Take photos and record short videos showing fresh spots, stains, and damaged property. This will be crucial evidence for the insurer.

4. **Call specialists**: Contact us at **+48 793 499 678**. Accurately pinpointing the leak will prevent chaotic and costly blind wall demolition.

Yes, because moisture and wall stains are often caused by a leaking sewage system rather than a pressurized one. To test drain pipes and sewage risers, we use specialized flexible inspection cameras (endoscopes) and dye tests using eco-friendly fluorescent dyes that glow under UV light. This allows for precise localization of cracks, joint leaks (gaskets), or blockages.